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Greater Regional Medical Center

Patients - Patient Rights / Responsibilities

Greater Regional Medical Center believes that the basic human rights of expression, decision, and action are very important. Greater Regional further believes that observance of these rights contributes to more effective patient care and greater satisfaction for the patient, physician and medical center. When providing care, Greater Regional Medical Center expects the behavior of its patients and their friends and relatives to be reasonable and responsible.

Patient Rights

  • All individuals will be accorded impartial access to treatment regardless of race, creed, sex, national origin, diagnosis or source of payment for care.
  • You have the right to considerate and respectful care. You have the right to personal privacy.
  • You have the right to expect that all communications and records pertaining to your care be treated as confidential.
  • You have the right to expect reasonable safety insofar as medical center practices and environment are concerned.
  • You have the right to know the identity and professional status of all persons providing services to you and to know the physician primarily responsible for your care.
  • You have the right to obtain information as to any relationship of Greater Regional Medical Center to other health care and educational institutions insofar as your care is concerned. Furthermore, you have the right to obtain information as to the existence of any professional relationships among individuals, by name, which are treating you.
  • You have the right to obtain, from your physician, complete and current information regarding your diagnosis, treatment, and known prognosis. This information should be communicated in terms/language you can reasonably be expected to understand. When it is not medically advisable to give such information to you, the information should be made available to an appropriate person in your behalf.
  • You have the right to access information contained in your clinical records within a reasonable time frame.
  • You have the right to formulate advance directives and have staff and practitioners who provide care in the medical center comply with these directives.
  • You have the right of access to people outside the medical center by means of visitors and by verbal and written communication. You have the right to have a family member or representative of your choice and your own physician notified promptly of your admission.
  • You have the right to receive from your physician, information necessary to give informed consent prior to the start of any procedure and/or treatment. Except in emergencies, such information for informed consent should include, but not necessarily be limited to, the specific procedure and/or treatment, the medically significant risks involved, and the probable duration or incapacitation. Where medically significant alternatives for care or treatment exist, you have the right to that information. You have the right to know who is responsible for authorizing and performing the procedures or treatment. You have the right to be advised if the medical center proposes to engage in or perform human experimentation affecting your treatment, you have the right to refuse to participate in such activity.
  • You, at your own request and expense, have the right to consult with a specialist.
  • You may refuse treatment to the extent permitted by law. When you refuse treatment, you or your legally authorized representative prevents the provision of appropriate care in accordance with professional standards, the relationship with you may be terminated upon reasonable notice.
  • When medically permissible, you may be transferred to another facility only after you have received complete information and explanation concerning the needs for an alternative to such a transfer and the transfer is acceptable to the other facility or organization.
  • You have the right to be involved in care planning and treatment. You have the right to expect reasonable continuity of care. You have the right to be informed by the practitioner responsible for your care, or his delegate, of any continuing health care requirements following discharge from the medical center.
  • Regardless of the source of payment, you have the right to request and receive an itemized and a detailed explanation of your total bill for services rendered by the medical center.
  • You have the right to be free from "all forms of abuse or harassment."
  • You have the right to be free from any form of restraint, physical or drug, that is not medically necessary or is used as a means of coercion, discipline, convenience, or retaliation by staff.
  • You have the right to be free from seclusion and restraint, in any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff that is not medically necessary or for safety of other patients.
  • You have the right to know which medical center rules and regulations apply to your conduct as a patient. You have the right to have your complaints heard by management. You may access the medical center’s complaint mechanism either by speaking to a member of management or by writing to the medical center. All patients who initiate a complaint will receive information regarding the resolution of the complaint.
  • You have the right to choose a personal attending physician.

Patient Responsibilities

  • You have a responsibility to provide, the best of your knowledge, accurate and complete information about present complaints, past illnesses, and hospitalizations.
  • You have the responsibility to report unexpected changes in your condition to the responsible practitioner.
  • You have a responsibility for reporting whether you clearly comprehend a contemplated course of action and what is expected of you.
  • You have a responsibility to follow the treatment plan recommended by the practitioner primarily responsible for your care.
  • You have a responsibility to keep appointments and when you are unable to do so for any reason, to notify  the responsible practitioner or Greater Regional Medical Center.
  • You are responsible for your actions if you refuse treatment or do not follow the practitioner's instructions.
  • You are responsible for assuring that the financial obligations of your health care are fulfilled as promptly as possible.
  • You are responsible for following the medical center’s rules and regulations affecting patient care and conduct.
  • You are responsible for being considerate of the rights of other patients and medical center personnel and for assisting in the control of noise and the number of visitors.
  • You are responsible for being respectful of the property of other persons and of the medical center.

Patient Complaints

Greater Regional Medical Center has a procedure to handle complaints, comments and/or grievances from you, your family, or others regarding your care.

Complaints should be directed to the Director of Quality Services at extension 3516 or by calling 641-782-3516. If there is no answer, please leave a brief message, as this is a confidential voice mail and you will receive a return call.  Please remember to include your name and phone number. Other reporting options include:

  1. You may contact the Patient Care Coordinator (nursing supervisor)
  2. You may choose to write a letter to Greater Regional Medical Center outlining your concerns. Please direct written concerns to the Director of Quality Services.
  3. You also have the right to speak with the Department of Inspections and Appeals. The phone number is available upon request.

All complaints received will be reviewed and researched with appropriate medical center personnel. All attempts will be made to initially respond to you on the day the verbal or written comment is received. You will be contacted with resolution of your concern.

Safety Concerns

As a patient at Greater Regional Medial Center, it is your right to report any concerns regarding your safety while at the medical center.  You or your family members may report any safety concerns to the Patient Care Coordinator, the Safety Officer, or the Director of Quality Services.  We welcome all comments from you regarding your safety.