Billing & Financial Information
Greater Regional Health understands that health care billing can be complex and difficult to comprehend at times. A billing statement is a summary of the services and supplies used for patient care.
Greater Regional Patient Accounts personnel will submit patient bills to the respective insurance companies. Please remember hospitalization and other services you may receive from Greater Regional Health are part of a contract between you and your insurance company.
While Greater Regional is happy to work with a patient's insurance company, the patient receiving services from Greater Regional Health is ultimately responsible for their account. Be sure to bring in all health insurance cards when receiving services at Greater Regional.
Greater Regional Health offers a variety of payment plans for services. MasterCard, Discover, American Express and Visa are also accepted. All patient billing will come from Greater Regional and TruBridge is our statement and depository service that helps Greater Regional manage its patient accounts.
If you do not have insurance, please contact the Greater Regional Business Office to make financial arrangements. If you need assistance with your medical bills the forms and instructions for our financial assistance plan can be found here.
Patient Charges and Cost
Beginning January 1, 2019, the Centers of Medicare and Medicaid Services (CMS) require hospitals to be more transparent regarding the cost of care. This "Inpatient Prospective Payment System Final Rule" states that hospitals must provide a listing of their current standard charges, including a description for the item or service associated with each charge, for every item and service provided by the hospital.
We take great pride that our services are competitively priced and financial assistance is available to patients in need.
At Greater Regional Health we recognize the need for this information to be available to educate our patients on the cost of health care service. However, it is important to note that these numbers do not represent what patients will actually owe after a hospital stay or other service.
Click here for a list of our standard charges, also known as our charge master. Charge masters have evolved over many decades and are difficult to read. Though they are used to bill insurance companies, they are only loosely related to the amount a patient will pay for the service. This is because insurance companies have negotiated discounts and because uninsured patients are given large (30% in 2021) discounts from standard charges. If you would like to know the amount you will owe for services at Greater Regional, please contact our financial counselors at (641)782-3538.
Click here for our internet-based price estimator tool. This tool is meant to allow healthcare consumers to obtain an estimate of the amount they will be obligated to pay for the shoppable service at the time they use the tool. Please note that this is just an estimate of what you would pay and does not represent a guarantee. The estimates are based on averages and so the actual price you pay may be higher or lower than this estimate. If you would like to know the amount you will owe for services at Greater Regional, please contact our financial counselors at (641)782-3538.
No Surprises Act (NSA)
As of January 1, 2022, federal law now bans many types of surprise medical bills. Patients with insurance will no longer receive so-called "surprise bills" following emergency medical care from an out-of-network doctor or facility. Patients will still be responsible for any deductibles and copays they normally would have to pay under their plan, but they may only be billed at their plan's in-network rate. Click here for more information on the No Surprises Act. Click here to view current list of in-contract payers.
Have you signed up to use MyUnityPoint to see your records, request prescription refills, check your test results, access your financial statements and make appointments? Click here to visit.
(SHIIP) Senior Health Insurance Information Program
The SHIIP program is a free, objective information service provided by peer volunteers trained by the Iowa Department of Insurance who assist patients, families and staff in:
Understanding Medicare benefits
Organizing medical bills, Medicare statements, and filing Medicare claims
Providing information on long-term care insurance policies
Comparing and evaluating Medicare supplement policies & drug plans
Recognizing Medicare fraud and abuse
For more information or to make an appointment, contact the SHIIP helpline at (641) 782-3848. Leave your name and phone number and a SHIIP volunteer will return your call.
You can also contact Jordan Crawford at (641) 782-3553 for more information.
Release of Medical Information
Greater Regional Health recognizes the patient's rights to access, use or disclose their protected health information. Protection of patient privacy is of the utmost importance. Click here for the form.
You can also sign up to view your medical records online through MyUnityPoint.
Share Your Story
If you had a great experience at Greater Regional Health, we would love to hear about it! Click here to fill out a testimonial form.